⚠️ Important Policy Notice: When you request deletion of your account, your account will be placed in an INACTIVE state for 30 days before getting permanently deleted. During these 30 days, you can contact Yahya Aliyu to restore your account if you change your mind. After 30 days, all account credentials will be permanently erased.
1. How to Delete Your Account
You can request account deletion at any time without needing to log in. You have two options:
Option A: In-App Mobile Menu
- Open the Y3Data Mobile App.
- Go to Profile → Security & Biometrics.
- Tap Delete Account & Erase Data.
- When asked "Do you want to delete your account?", tap Yes to open this portal and submit your details.
Option B: Direct Online Form (No Login Required)
Fill out the form on the right side of this page with your registered Email/Username and Phone Number. You do not need to sign in to submit this request.
2. What Data Is Permanently Erased
After the 30-day inactive period expires, the following credentials and personal data are permanently deleted:
User Profile Details (Full Name, Username, State)
Primary Authentication Credentials (Password Hashes)
Transaction PIN & Security Keys
Biometric Enrollment Tokens
Push Notification Tokens
Profile Avatar Images
Active Session Tokens
3. Data Retained for Legal Compliance
Under Central Bank of Nigeria (CBN) AML/CFT guidelines and NDPR regulations, financial records must be retained for audit compliance:
Completed Financial Transactions & Receipts (Retained for 6-10 years)
Wallet Ledger Records (Retained for 6-10 years)
Submit Deletion Request
No login required. Submit your details below. Your account will be kept inactive for 30 days before permanent deletion.
Questions? Contact Compliance Officer Yahya Aliyu at support@y3data.com